AimailoYou can ask us to delete your data at any time. This page explains how, for account owners and for customers who messaged a page that uses Aimailo.
If you own an Aimailo account
Stop access right away
- Sign in to the dashboard, open Connected pages and choose Disconnect on each page. New messages stop reaching Aimailo immediately.
- You can also remove Aimailo from Facebook: Facebook Settings → Business Integrations, select Aimailo and choose Remove.
Delete your data
Email privacy@aimailo.online from the email address of your account with the subject "Data deletion request". We will delete your account, connected pages, tokens, agent settings, uploaded photos, and the conversations and customers stored for your pages.
If you messaged a page that uses Aimailo
Email privacy@aimailo.online with:
- the name of the Facebook page you messaged;
- your name as it appears on Facebook, and roughly when you messaged it;
- optionally a screenshot of the conversation, to help us find it.
We will delete your conversation and the details recorded from it, and tell the page owner. You can also contact the page owner directly.
What happens next
- We reply within 7 days to confirm we received the request, and may ask you to verify you own the account or conversation.
- Deletion is completed within 30 days. We may keep a minimal record where the law requires it.
- Messages already delivered on Facebook Messenger stay in Messenger; those are controlled by Facebook and the page.